Welcome to Game Costumes Shop! We’re here to help you transform into your favorite characters with ease. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more.
🎭 Product Questions
What types of costumes do you offer?
We specialize in premium quality costumes from popular games, movies, and TV shows. Our collection includes costumes from:
- Video Games: Apex Legends, Assassin’s Creed, 7th Dragon, Alice: Madness Returns
- Movies & TV: A Nightmare on Elm Street, Arrow, Agents of S.H.I.E.L.D., Aladdin
- Anime & Series: Angels of Death, A Series of Unfortunate Events
- And many more! Browse our full menu to discover all available options.
Are your costumes ready to wear or do they require assembly?
Most of our costumes are ready to wear upon arrival! We understand that cosplayers value convenience and quality. Each costume is carefully crafted and includes all essential components. Some specialized or custom items may require minor adjustments for the perfect fit.
Do you offer custom-sized costumes?
Yes! We offer custom sizing for many of our costumes. During checkout, you can specify your measurements for custom items. Please note that custom-sized costumes may require additional processing time (typically 3-5 business days).
🚚 Shipping & Delivery
What shipping options do you offer?
We offer two reliable shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx – delivers in 10-15 days after shipping
- Free Shipping: Via EMS – delivers in 15-25 days after shipping (minimum $50 order)
How long does order processing take?
Orders typically process within 1-2 business days. Most costumes ship immediately after processing. You’ll receive tracking information as soon as your costume is on its way!
Do you ship worldwide?
Yes! We proudly serve cosplayers worldwide. However, we currently cannot ship to some remote areas in Asia and other specific locations. During checkout, our system will verify if your address is eligible for delivery.
What about customs fees and import taxes?
International customers may be subject to customs fees or import taxes, which are the responsibility of the recipient and are not included in our shipping charges. We recommend checking with your local customs office for specific regulations.
Pro Tip: For time-sensitive events like Comic-Con or Halloween, choose Standard Shipping to ensure your costume arrives with plenty of time for adjustments!
💳 Payments & Accounts
What payment methods do you accept?
We accept all major payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to:
- Track your order history
- Save your favorite costumes
- Faster checkout on future orders
- Receive exclusive offers and updates
📦 Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your costume! You can return items within 15 days of receiving your order. Items must be in original condition with all tags attached. Custom-made items cannot be returned unless there is a manufacturing defect.
How do I initiate a return?
Contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide a return authorization if applicable.
What if my costume arrives damaged or has defects?
We take quality seriously! If your costume arrives damaged or with manufacturing defects, contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover all associated shipping costs.
❓ Other Questions
What if I need my costume by a specific date?
Planning ahead is key! We recommend ordering at least 3-4 weeks before your event. For urgent needs, choose Standard Shipping and consider ordering sooner to account for potential delays. While we strive for timely delivery, international shipping times can occasionally vary.
What should I do if I entered the wrong shipping address?
Contact us immediately at [email protected]! If your order hasn’t shipped yet, we can update the address. Unfortunately, we cannot be responsible for costumes shipped to incorrect addresses provided by customers, so please double-check during checkout.
Do you offer costume accessories separately?
Many of our costumes include essential accessories. For additional accessories or separate pieces, please browse our collection or contact us – we’re constantly expanding our inventory based on cosplayer requests!
Still Have Questions?
Our cosplay-loving support team is here to help!
Email: [email protected]
Address: 3319 Lightning Point Drive, Memphis, US 38110
We typically respond within 24 hours during business days.
Game Costumes Shop – Where Every Fan Becomes a Hero
Transforming cosplayers worldwide, one costume at a time!